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Shipping & returns

  1. Shipping 1.1 After placing an order through our online store, we strive to ship the order within one business day, provided that the product is in stock and no other indication is given with the product. 1.2 Shipping costs will be clearly stated during the checkout process and are dependent on the destination and weight of the package.

  2. Returns and Exchanges 2.1 We aim for complete customer satisfaction. If, however, you are not satisfied with your purchase, we offer the option to return or exchange the product within 14 days. 2.2 Returns or exchanges can be made in-store or via mail. Return shipping costs are the responsibility of the customer. 2.3 To qualify for a return or exchange, the product must be unopened, unworn, and in its original condition, including all packaging materials and labels. 2.4 Please note that due to hygiene reasons, earrings and piercings cannot be returned.

  3. Return Procedure 3.1 If you wish to return a product, please contact us via email or phone within 14 days of receiving it to initiate the return process. 3.2 For returns by mail, carefully package the product along with the original invoice and send it to our return address. Ensure that the package is sufficiently prepaid and use a track & trace code. 3.3 Once we receive and inspect the returned product, we will proceed with the refund or exchange, depending on your preference and the availability of the desired product.

  4. Refund 4.1 When a product is returned, we will process the refund within 14 days of receiving the returned product, excluding any shipping costs. 4.2 The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.

  5. Customer Service 5.1 If you have any questions regarding returns, exchanges, or shipping a product, please feel free to contact our customer service via email or phone. We are here to assist you and address any inquiries.

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